We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, we offer free returns and exchanges on all non-damaged items.

Refunds and Exchanges:

You can request a refund or exchange within 30 days of your purchase. To initiate a return or exchange, please send an email to info@liveelemental.com, and we will provide you with a return shipping label.

To be eligible for a return, the item must be unused and in its original condition. We cannot accept returns on gift cards.

Please note that we cannot process returns or exchanges for items that are returned more than 30 days after delivery or items that are not in their original condition.

Refunds:

Once we receive your return and confirm that it is eligible, we will process your refund. If you are approved, your refund will be applied to your original method of payment.

Late or Missing Refunds:

If you have not received your refund yet, please check your bank account and contact your credit card company. It may take some time for the refund to be processed and posted. For more concerns, please contact us at info@liveelemental.com.